I brought all of these to the hotel the day before check-in, and Jean and the team organized everything, and made sure that everything was scheduled and coordinated with housekeeping, in-room dining, and whoever else needed to be involved. She involved the Guest Relations team, so that we could coordinate surprises at turndown every night, so that when my parents returned from dinner, or a show, there were special, personal surprises waiting for them in the room-from sweets to unexpected family pictures to drawings from their grandkids. The entire experience was made what it was because of the dedication and attention to detail of the team From the beginning, a week before the stay, Jean, the Concierge, connected with me to coordinate details. I booked a three-night staycation for my parents, who never take any time for themselves, and they had an absolutely wonderful experience.
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